Can I withdraw money after transferring funds from one player to another?

If you have received funds from another player or made a deposit, you cannot withdraw them directly. The player transfer function is intended solely for players to fund their accounts for gaming purposes.

How long will it take to withdraw my money?

Withdrawal requests can take up to 72 hours to process. The processing time depends on the withdrawal limits and potential fees, which vary based on the selected payment method. For detailed information, please visit our WebSite, as it may be updated periodically.

Is there a fee for withdrawals?

We may impose a fee for processing deposits or withdrawals. Fees can change over time, and the current fee structure is detailed on the relevant pages of the WebSite.

Can I withdraw funds if my account has not been verified?

No, you must complete the verification process to withdraw funds. Please upload the necessary documents (identity verification, proof of address) in the verification section to enable withdrawals.

Why was my withdrawal request declined?

Your withdrawal request may have been declined for the following reasons:

  • Insufficient funds in your account.
  • Violation of the platform's terms of use.
  • Incomplete or insufficient account verification.
  • Incorrect or incomplete payment information.

Please contact our Customer Support Team for further details.

What withdrawal methods are available on the platform?

The following withdrawal methods are available on our platform: 

  • Bank transfers.
  • E-wallets (e.g., Piastrix, Luxon).
  • Cryptocurrency wallets via 0xProcessing.
  • Affiliate Transfers through our partner services.

You can choose your preferred method in the "Cashier" section.

Can I cancel my withdrawal request?

Yes, you can cancel your withdrawal request if it has not yet been processed. To do so, go to "Cashier" → "Transaction History" and select the cancellation option.

Is there a minimum withdrawal amount?

Yes, the minimum withdrawal amount depends on the selected method. For most methods, the minimum amount is [10 USD]. Details are available in the "Cashier" section.

Why is my withdrawal taking longer than expected?

A delay in processing your withdrawal may be caused by the following reasons:

  • Verification of your request to ensure compliance with platform rules.
  • Document verification during the account verification process.
  • Delays from your bank or payment system.

We recommend waiting 1-3 business days and contacting our Customer Support Team if the issue persists.

Can I withdraw funds to a card different from the one used for the deposit?

Yes, you can withdraw funds using any of the available methods listed in the "Cashier" section.

How can I track the status of my withdrawal request?

You can track the status of your request in the "Cashier" → "Transaction History" section.

Need help?
Contact us:
support@pokerplanets.com